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Ebook Principles of hotel front office operations (2nd edition): Part 2
Continued part 1, part 2 of ebook "Principles of hotel front office operations" provide readers with content about: other duties of the reception department; front office accounting; check-out and settlement of accounts; credit control; sundry guest services; handling corporate and group sales; dealing with guests' problems; yield management; the electronic front office;...
181 p dainam 26/02/2023 295 32
Từ khóa: Principles of hotel front office operations, Hotel front office operations, The reception department, Front office accounting, Credit control, Sundry guest services, Yield management
Ebook Management of event operations: Part 1
Part 1 of ebook "Management of event operations" presents the following content: development of the proposed event operations management model; event management: characteristics and definitions; analysis of the external environment; defining service provision; customers, stakeholders and gap analysis; analysis of the internal environment;...
187 p dainam 27/01/2023 181 34
Từ khóa: Management of event operations, Event operations management model, Event management, The external environment, The internal environment, Supply chain management
Ebook Management of event operations: Part 2
Continued part 1, part 2 of ebook "Management of event operations" presents the following content: implementation and delivery; people power – the most valuable resource; forecasting and capacity management; scheduling and time management; performance evaluation; awareness of quality;...
117 p dainam 27/01/2023 322 12
Từ khóa: Management of event operations, Forecasting management, Capacity management, Scheduling management, Time management, Performance evaluation, Awareness of quality
Lecture Operations management - Chapter 18: Management of waiting lines
Chapter 18 deals with waiting lines which commonly occur in all service systems. Management of queues is governed by a theory what has come to be known as 'queuing theory'. Queuing theory is directly applicable to a wide range of service operations, including call centers, banks, post offices, restaurants, theme parks, telecommunications systems, and traffic management.
15 p dainam 26/11/2022 241 38
Từ khóa: Operations management, Lecture Operations management, Process management, Management of waiting lines, Queuing theory, Managerial implications
Lecture Operations management - Chapter 17: Project management
Chapter 17 deals with some behavioural and implementation aspects besides introducing the basic concepts of project management. Projects typically bring together people with diverse knowledge and skills, most of whom remain associated with the project for less than its full life.
15 p dainam 26/11/2022 243 20
Từ khóa: Operations management, Lecture Operations management, Process management, Project management, Work breakdown structure, Deterministic time estimates
Lecture Operations management - Chapter 9: Management of quality
Chapter 9 covers evolution of quality management, the dimensions of product and service quality, philosophies of several quality "gurus", quality awards and quality certification, total quality management, and quality tools. Successful management of quality requires that managers have insights on various aspects of quality.
15 p dainam 26/11/2022 138 31
Từ khóa: Quality contributors, Dimensions of product quality, Operations management, Lecture Operations management, Supply chain management, Process management
Lecture Operations management - Chapter 14s: JIT and Lean Operations
Lecture Operations management - Chapter 14s covers maintenance aspects in operations management. Maintaining the productivity capability of an organization is an important function. Maintenance includes all of the activities related to keeping facilities and equipment in good operating order and maintaining the appearance of building and grounds.
15 p dainam 26/11/2022 147 14
Từ khóa: Operations management, Lecture Operations management, Process management, Maintenance in production systems, Maintenance activity categories, Breakdown maintenance
Lecture Operations management - Chapter 13s: Inventory management
Chapter 13 entitled 'Inventory management' relates to the management and control of inventories, and scheduling, often key factors of operation management to achieve profit and/or cost objectives while satisfying customers. The basic issues are how to best manage resources to effectively match supply and demand.
15 p dainam 26/11/2022 103 36
Từ khóa: Inventory costs, Operations management, Lecture Operations management, Process management, Inventory management, Deriving EOQ
Lecture Operations management - Chapter 14: JIT and lean operations
Chapter 14 deal with operation system in which materials are moved through the system and services are delivered with precise timing so that they are delivered at each step of the process just as they are needed - hence the name just-in-time.
15 p dainam 26/11/2022 381 27
Từ khóa: Lean operations, Lean system characteristics, Operations management, Lecture Operations management, Process management, Lean systems
Lecture Operations management - Chapter 1: Introduction to Operations Management
Chapter 1 introduces you to the field of operations management. It describes the nature and scope of operations management, and how operations management relates to other parts of the organization. Among the other important topics it covers are a comparison of manufacturing and service operations, a brief history of operations management, and a list of trends in business that relate to operations. After you have read this chapter, you will...
15 p dainam 26/11/2022 232 11
Từ khóa: Operations management, Lecture Operations management, Process management, Supply chain, Scope of operations management, Decision making
Lecture Operations management - Chapter 2: Competitiveness, strategy, and productivity
Chapter 2 discusses operations management in a broader context, and presents the issues of competition, strategy, and productivity. After you have read Chapter 2, you will understand the importance of the operations function relative to the goals of a business organization, and how performance of production function can be measured.
15 p dainam 26/11/2022 138 9
Từ khóa: Business organizations compete, Organization strategy, Operations management, Lecture Operations management, Process management, Supply chain management
Lecture Operations management - Chapter 3: Forecasting
In fact, forecasts are basic inputs for many kinds of decisions in business organizations. Consequently, it is important for all managers to be able to understand and use forecasts. Although forecasts are typically developed by the marketing function, the operations function is often called on to assist in forecast development. More important, though, is the reality that operations is a major user of forecasts. Chapter 3 provides important...
15 p dainam 26/11/2022 267 30
Từ khóa: Fecasting process, Make decisions, Operations management, Lecture Operations management, Process management, Supply chain management
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