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Lecture Operations management - Chapter 18: Management of waiting lines
Chapter 18 deals with waiting lines which commonly occur in all service systems. Management of queues is governed by a theory what has come to be known as 'queuing theory'. Queuing theory is directly applicable to a wide range of service operations, including call centers, banks, post offices, restaurants, theme parks, telecommunications systems, and traffic management.
15 p dainam 26/11/2022 241 38
Từ khóa: Operations management, Lecture Operations management, Process management, Management of waiting lines, Queuing theory, Managerial implications
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