Lecture Operations management - Chapter 9: Management of quality

Chapter 9 covers evolution of quality management, the dimensions of product and service quality, philosophies of several quality "gurus", quality awards and quality certification, total quality management, and quality tools. Successful management of quality requires that managers have insights on various aspects of quality.

Từ khóa: Quality contributors, Dimensions of product quality, Operations management, Lecture Operations management, Supply chain management, Process management